Seller Policy

CONDITIONS FOR SELLING

  • You must be 18 years or older.
  • To access and use the platform, you must provide your full legal name, current address, phone number, a valid email address, and any other information that is required.
  • The email you provide will be the primary method of communication between your brand and Pop of Culture.
  • Pop of Culture admin will review all products before they go live. We will reject/remove any pictures that are of low quality/resolution or have inappropriate content at our discretion. We will notify you if we reject/remove any of your products.
  • Once you receive an order, it is your responsibility to ship item(s) in a timely manner and provide tracking numbers to the order. We ask that you ship within 2 business days of receiving the order. If it will take more than 2 business days, please include estimated shipping times in the product description.
  • You must keep track of your inventory on our platform. Please make sure you have enough stock. If an item is sold out, please reflect that on the site. We will send bi-weekly or monthly emails to all sellers to remind them to update their inventory.
  • Money from your orders will be paid out every Friday. You will only be paid for orders that have been marked as shipped and has tracking info.
  • From time to time, we will run sitewide sales and you are required to participate in them. As a U.S. based brand, many of the sales will be based off U.S. national holidays. We will also have sales based on season changes and some international holidays. All sellers will be notified at least five (5) business days before we plan to have a sale.
  • We only ship to U.S. and Canada
  • You are allowed to run your own sales at any time.
  • As a seller on our platform, Pop of Culture reserves the right to use your images, name, trademark, service mark and logo for advertising and promotional purposes.

 

FEES & COMMISSION

  • There is NO setup fee or subscription fee.
  • We collect a 15% commission on the pre-tax sales amount of any product sold ("Commission Fee"). The subscription fee and commission fee are subject to change at any time. We will notify all sellers before any changes are made.
  • We also collect card/payment processing fees as follows:
    • Shopify - 2.6% + $0.30
    • Paypal (U.S. Orders) - 2.9% + $0.30
    • Paypal (International) - 4.4%
  • All sellers are subject to the same charges, unless you have been given different terms directly from a Pop of Culture admin.
  • Commission fees are non-refundable once an order has been placed. Refund of these fees will only be provided for customer returns.
  • All fees are exclusive of applicable federal, provincial, state, local or other governmental sales, goods and services, harmonized or other taxes, fees or charges in effect or enacted in the future.

 

RETURNS & EXCHANGES

  • All sellers must accept customer returns and exchanges made within 14 days from the day of shipment.
  • By default, shipping costs for returns and exchanges are the responsibility of the customer. However, you may offer free returns & exchanges if you'd like.
  • To be eligible for a return or exchange, items must be unused, in the same condition as received, and in the original packaging with all original tags. All returns and exchanges must be sent with a receipt and/or invoice.
  • Sale items cannot be refunded or exchanged. Gift cards, intimate wear, sanitary goods, cosmetics and nail care, and customized/made to order items cannot be returned or exchanged. 

 

CANCELLATION & TERMINATION

  • You can cancel your account at any time. If you need to cancel, email us at popofculturemkt@gmail.com. Please give us up to 5 business days to complete your request.
  • Any seller who fails to adhere to any of the rules and instructions outlined in this document, as well as any future rules and instructions, may be subject to termination.
  • Pop of Culture strictly prohibits any acts of fraud on the site. If we suspect that you are engaging in fraudulent activity, we may suspend or terminate your account.

 

BENEFITS & DISCOUNTS

  • For as long as you're a seller on our platform, you will be given 20% off all popup shop events and workshop fees (both international and local).
  • For sellers that signed up with us pre-launch  for 1-year, the discount fee is 25%.
  • If for some reason we do not have any popup shops or workshops that you can participate in during your time as a seller on our platform, you will receive credits that can be used at up to 3 popup shop events or workshops in the future.
  • These benefits and discounts apply to all sellers, unless you have been told otherwise by a Pop of Culture admin.
  • You cannot transfer your discounts/credits to any other brand.

 

If you have any questions or concerns about the Seller Policy, please email us at popofculturemkt@gmail.com